FAQs

Do you ship worldwide and what is the expected delivery time?

Yes we ship worldwide. Please see below for the estimated shipping times to your country/region.

Estimated shipping times:

1. a) United States, United Kingdom, Canada, Spain, France, Korea, Taiwan, China, Japan, Singapore, Malaysia, Australia/New Zealand ~ 10 to 20 business days.
2. b) Brazil, Mexico, Venezuela, Norway, Sweden, Denmark, Finland, Netherlands, Germany, Philippines, Indonesia, India, Turkey, Saudi Arabia, Jordan, Bahrain, United Arab Emirates, and to all other countries ~  to 20-30 business days.
3. c) Lebanon, Colombia, Dominican Republic, Kuwait, Russia, South Africa ~ 20 to 49 business days.

What is your shipping policy?

We offer fast and reliable shipping services to ensure your order reaches you promptly. Shipping times may vary depending on your location, but we strive to dispatch orders within 3-5 business days. For more details, please refer to our Shipping Policy page.

How can i track my order?

Once your order ships out and our database updated with your online tracking number, we'll send you an email with the online tracking information which you can use to track your package. If 6 business days passed and you still have not received this email from us, simply drop us an email at jewelryandthesea@gmail.com and we'll check it out for you right away.

How can i contact customer service for assistance?

We strive to respond to all inquiries promptly and provide the assistance you need. Alternatively, you can reach out to us through our Contact Us page on our website or email us at jewelryandthesea@gmail.com.

What payment methods are accepted?

We accept various payment methods including major credit cards(Visa, Mastercard, American Express), PayPal and other secure online payment options. All transactions are encrypted and secure to protect your sensitive information.